As the SimpleSENCE™ home leak detector is sold and fulfilled by Amazon, our return policy falls under their guidelines and is as follows:
You (the Amazon customer) have 30 days from date of delivery to return items for free for a full refund if the item is defective, damaged, or the incorrect product.
To receive Free Returns on your eligible product(s)
- Only product(s) that say that they are eligible for Free Returns on the product detail page are eligible for Free Returns. Free Returns only applies to product(s) fulfilled by Amazon. It does not apply to the same product(s) fulfilled by other sellers.
- No minimum purchase is required to receive Free Returns.
- Free Returns is available to delivery addresses in the 50 states of the United States only, including Alaska and Hawaii. Free Returns is available to APO/FPO addresses when using a United States zip code only. Additional geographic shipping restrictions may apply to particular products.
- If you're not satisfied with your purchase, return the eligible product(s) in new and unworn condition in the original packaging for a full refund in accordance with our returns policy. We do not refund the original shipping fees, however.
- All product packaging and certificates of authenticity, grading, and appraisal must be returned with the product. Any product(s) returned without original documentation will be rejected. Any product(s) that have been resized, damaged or otherwise altered after delivery will not be accepted for return.
- Eligible product(s) must be returned using a trackable shipping method. Please contact our Customer Service or visit our Online Returns Center and we will guide you through the process. We offer two options to return eligible product(s):
- UPS drop off option:You can drop off your return at the authorized UPS location of your choice. There is no charge for this option.
- UPS pickup option:UPS will pick up your return at the address of your choice. If you choose the UPS Pickup option and if the return is not a result of our error, you will be charged a convenience fee of $6 for the UPS Pickup.
- Amazon will process your return and issue a full refund with no deduction for return shipping after receiving your return of the eligible product(s). If your return is not a result of an Amazon error, we will not refund the original shipping fees. If you return product(s) that are ineligible for free returns with product(s) that are eligible for free returns, Amazon may deduct the shipping costs for the ineligible products(s) from your refund amount in accordance with Amazon's general returns policy. In addition, some special product, order, or handling fees may still apply.