The SimpleSENCE “Simple 60-Day” Money-Back Guarantee

We don’t want to see your home damaged by a leak or flood, but sometimes things don’t work out as planned, we get it. That’s why you may return your SimpleSENCE Leak & Freeze Detector purchased through our website, in its original condition, including original packaging within 60 days of receipt of delivery date and you will receive a full refund.

The SimpleSENCE “Simple-Return” Policy

In the unfortunate circumstance that you need to return your SimpleSENCE, we’ll make it easy for you.


Before shipping your return, we recommend that you review our entire product return guidelines below.

  1. Obtain your Return Merchandise Authorization number (RMA#) by completing the order look up on this page and following the return instructions.
  2. Once you receive your RMA#, box up and return your SimpleSENCE in its original condition, including original packaging within 60 days of receipt with the return label provided.
  3. If you still have it, please include a copy of your packing slip along with your RMA# written clearly on the outside of the return shipping package.
  4. Mail your return to:
    SimpleSENCE Returns
    3516 Seagate Way
    Suite #150
    Oceanside, CA


Returns will be processed and refunds will be issued within five business days of receipt.

All returns are subject to inspection by The SimpleSENCE Team. Returns that do not meet the above criteria or are returned without an RMA# may be returned to customer or destroyed upon request.

Please Note: If your online order purchased from our website,,  arrived damaged or defective, please bypass the instructions above and contact us directly at or by calling +1 (877) 467-5333, Monday through Friday, 9 AM - 5 PM PST.