The SimpleSENCE “Simple 60-Day” Money-Back Guarantee
We don’t want to see your home damaged by a leak or flood, but sometimes things don’t work out as planned, we get it. That’s why you may return your SimpleSENCE Leak & Freeze Detector purchased through our website www.simplesence.com, in its original condition, including original packaging within 60 days of receipt of delivery date and you will receive a full refund.
The SimpleSENCE “Simple-Return” Policy
In the unfortunate circumstance that you need to return your SimpleSENCE, we’ll make it easy for you.
RETURN INSTRUCTIONS – 4 EASY STEPS TO NO HASSLE RETURNS
Before shipping your return, we recommend that you review our entire product return guidelines below.
- Obtain your Return Merchandise Authorization number (RMA#) by completing the order look up on this page and following the return instructions.
- Once you receive your RMA#, box up and return your SimpleSENCE in its original condition, including original packaging within 60 days of receipt with the return label provided.
- If you still have it, please include a copy of your packing slip along with your RMA# written clearly on the outside of the return shipping package.
- Mail your return to:
3516 Seagate Way
Returns will be processed and refunds will be issued within five business days of receipt.
All returns are subject to inspection by The SimpleSENCE Team. Returns that do not meet the above criteria or are returned without an RMA# may be returned to customer or destroyed upon request.
Please Note: If your online order purchased from our website, www.simplesence.com, arrived damaged or defective, please bypass the instructions above and contact us directly at email@example.com or by calling +1 (877) 467-5333, Monday through Friday, 9 AM - 5 PM PST.