The SimpleSENCE “Simple 60-Day” Money-Back Guarantee
We don’t want to see your home damaged by a leak or flood, but sometimes things don’t work out as planned, we get it. That’s why you may return your SimpleSENCE Leak & Freeze Detector purchased through our website www.simplesence.com, in its original condition, including original packaging within 60 days of receipt of delivery date and you will receive a full refund.
The SimpleSENCE “Simple-Return” Policy
In the unfortunate circumstance that you need to return your SimpleSENCE, we’ll make it easy for you.
RETURN INSTRUCTIONS – 4 EASY STEPS TO NO HASSLE RETURNS
Before shipping your return, we recommend that you review our entire product return guidelines below.
- Obtain your Return Merchandise Authorization number (RMA#) by completing the order look up and return instructions by clicking here.
- Once you receive your RMA#, box up and return your SimpleSENCE in its original condition, including original packaging within 60 days of receipt with the return label provided.
- If you still have it, please include a copy of your packing slip along with your RMA# written clearly on the outside of the return shipping package.
- Mail your return to:
3516 Seagate Way
Returns will be processed and refunds will be issued within five business days of receipt.
All returns are subject to inspection by The SimpleSENCE Team. Returns that do not meet the above criteria or are returned without an RMA# may be returned to customer or destroyed upon request.
Please Note: If your online order purchased from our website, www.simplesence.com, arrived damaged or defective, please bypass the instructions above and contact us directly at firstname.lastname@example.org or by calling +1 (877) 467-5333, Monday through Friday, 9 AM - 5 PM PST.
The SimpleSENCE “Simple-Shipping” Policy
Helping our customers take care of their most valuable asset, their home, is our number one priority. That’s why we offer simple 2-3 day free shipping in the continental United States so you can receive your SimpleSENCE Leak & Freeze Detectors quickly, and have the piece of mind that you deserve.Free Shipping
Free shipping applies to orders shipped within the continental Unites States. We ship via the United States Postal Service (USPS) Priority Mail with delivery in 2-3 business days from the time your shipment leaves our warehouse. Once your package ships, we will send you a shipping notification that has the USPS tracking number so you can eagerly track your SimpleSENCE on its journey to its new home.Expedited Shipping
Do you need your SimpleSENCE faster than 2-3 business days? We’ve got you covered. At checkout you may choose expedited shipping and we will ship your package via United States Postal Service (USPS) Priority Express Mail with delivery in 1 business day from the time your shipment leaves our warehouse. Once your package ships, we will send you a shipping notification that has the USPS tracking number so you can quickly track your SimpleSENCE as it flies at warp speed on its way to your awaiting embrace.International Shipping
Sadly, due to different country by country radio certification requirements, we are not able to offer International Shipping at this time. But not to worry, our development team is feverously working to make International use a reality, because we know leaks happen on a global basis and our goal is to help save the world, one leak at a time.When Will I Receive My Order?
We strive to process all orders within 24 hours. Our hard working Shipping Team works from 8:00am to 5:00pm PST Monday through Friday and all orders placed before 3:00 PST will ship that same day business day, any orders we receive after 3:00 pm PST will ship the following business day.