SimpleSENCE™ Customer Care

Helping our customers protect their most valuable asset, your home, is our number one priority. If we don’t have the answer here in our online database, feel free to give us a call or chat with us, were here and happy to help.

Frequently Asked Questions

How does SimpleSENCE work?

The SimpleSENCE™ leak detection system is made up of individual wireless sensors that work in harmony with the SimpleSENCE app and notifies the homeowner of leak activity that comes in contact with any of the sensors. When a sensor detects water, it sends a wireless signal to the cloud, which then immediately notifies the homeowner of a leak event on their smart device via email or SMS notification from the SimpleSENCE

Where will the SimpleSENCE work?

SimpleSENCE will work anywhere in the home within contact of connected wireless internet and access to the SimpleSENCE app which is available through the iOS App/Android Play stores.

Is the SimpleSENCE easy to install?

Yes, it’s as easy as 1 – 2 – 3. Step 1 – easily sync your WiFi. Step 2 – place and pair each sensor with the SimpleSENCE Step 3 – Set up alert notifications.

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Have questions about setting up your SimpleSENCE™, send us a message with your questions here.